Our team of loan processors and admin assistants come from a background and experience in finance and mortgage broking in Australia, with experience and knowledge working on numerous aggregator softwares and industry-tools.
Our loan processors and assistants collaborate closely with both brokers and their clients. We assist with tasks from document and fact find collection, bank statement and living expenses analysis, to running serviceability calculators and filling AOL applications.
Our services do not stop there as it also includes ongoing follow-ups with the broker, clients, lenders, and 3rd parties. We also provide the option of home-loan health checks on the settlement anniversaries and new pricing as required by the broker.
We only focus on the mortgage broking industry in Australia, especially that our management team and most of our staff come from an Australian broking background. This makes us really understand the broker's pain points, and how we can maximise our support and assistance to them.
Outsourcing tasks and applications allows your business to be more competitive, sustainable and profitable, with 70% labour-time savings for you and your team.
While you are focusing on bringing new deals, we work as an extension to your business with a 100% focus on providing all support required to ensure the client applications process smoothly.
Why waste time on chasing documents from clients, or those hours long calls with lenders? Let us do those unproductive tasks for you, while you focus on bringing new clients in and building your loan book.
All our staff go through a rigorous hiring process, most of them have worked for Australian banks or brokers, or even been a broker themselves! Rest assured, your files are in the hands of industry experts you can trust!
We at Broker Support Australia have our processors team fully working from Australia. They all have been trained on all major aggregator and industry software, with excellent communication skills to make sure we represnt you in the best possible way!
A CV will tell more about you than anything else. With lots of people competing on a single job post, what will make you stand out from the crowd, is also your CV.
Our goal is to help people secure their dream job by distinguishing their CVs from others.
All our services come with free updates on your CV, for life!
Broker Support Australia is such a delight to deal with. Julia (VA) is such an amazing member of our team. The hard work and dedication she puts in is great! The fact that she is working remotely is unnoticable as we can always chat when needed, with daily reports supplied to keep the whole team in the loop with the different applications she is handling.
I can not thank BSA enough for their services. The 2 VAs we hired were very knowledgeable with the finance and more specifically the mortgage industry in Australia, which made the training of our processes and systems feel like a breeze. Thank you!
We initially hired teh support member to assist with following up with banks and data entry into our system. However, we ended up relying on our VA for more crucial things, such as ordering valuations, entry into AOL, serviceability calculations, client fact-find follow ups, bank follow ups, and much more. Such a great service we are receiving!
Collect, Lodge, and Track
$399
Fact find collection
Compliance documents
Document collection
Document validation
Living expenses collection
Data entry into aggregator software
Data entry into AOL
Run serviceability calculators including LMI and DTI
Complete FHOG application (where applicable)
Complete OFI discharge form (where applicable)
File driving and tracking to settlement
Order valuation
Book and confirm settlements
Keep clients informed
Follow up with clients to collect any missing documents
Anniversary check-ins with clients
Updates to broker
Broker support line
Collect and Lodge
$349
Fact find collection
Compliance documents
Document collection
Document validation
Living expenses collection
Data entry into aggregator software
Data entry into AOL
Order valuation
Book and confirm settlements
Keep clients informed
Follow up with clients to collect any missing documents
Anniversary check-ins with clients
Updates to broker
Broker support line
Lodge
$299
Data entry into aggregator software
Data entry into AOL
Run serviceability calculators including LMI and DTI
Complete FHOG application (where applicable)
Complete OFI discharge form (where applicable)
Order valuation
Keep clients informed
Updates to broker
Broker support line
Track
$249
Complete FHOG application (where applicable)
Complete OFI discharge form (where applicable)
File driving and tracking to settlement
Order valuation
Keep clients informed
Follow up with clients to collect any missing documents
Updates to broker
Broker support line
We go through your client's living expenses, and provide you with detailed analysis as per HEM categories
$99
We provide you with 2 professionally designed ads per week for you to post on your social media
$29
You provide us with a list of contacts, and we will reach out to them and potentially book a meeting for you
$15
You can check the below frequently asked questions. Still have a question not answered? Then contact us and we will get back to you shortly.
We tend to make the onboarding process as easy as possible.
We totally understand the busy life of brokers, and the last thing we want to do is to turn this into a tedeious process.
Simply put, you tell us what tools, software, platforms, etc.. you use, and we will find the best resource from our team who have actual experience working on those softwares in order to minimise the training process. Our staff are generally very familiar with finance, banking, and mortgage broking usual practices and prcesses, and many of them have worked on tools and platforms that brokers in Australia mainly use.
Hence, the onboarding process should be a straight forward one, you can set some time aside to train your VA on the tools and platforms you use, and even your processes. In return, the VA will document everything and have it available - if you permit - for other VAs who can jump on whenever you need an extra VA for some extra work you may have.
Our minimum contract term is 6-months, with at least 4 hours working hours per day. Most of our clients end up hiring our staff for full-time hours and for longer than 6 months once they see the benefits of the additional resources which comes at a fraction of the price of hiring a local full-time resource.
Our fees are broken into two categories; the set-up fee and the on-going fees. The set-up fee is a small one-off upfront payment to secure your resource. The ongoing-fees include the hourly rate you pay for the actual VA's work, that's all! Besides paying the reasonable hourly rate, we will take care of payments such as Superannuation, annual leave, personal leave, public holidays, HR, reporting, etc.
You don't need to worry about such payments, so basically you only pay for the work you receive from your reliable assistant.
Communication with the VA can be done through different ways. You can reach out to your VA directly through WhatsApp, Skype, Zoom, Teams, or Google Meet for no extra charge.
If you wish, we can have an Austrlian mobile number added as an add-on (for an extra fee), in that case, you can have your VA contact your clients, lenders, and other parties from an Australian number.
Our staff work from 9am-5pm based on your local time (WA time to NSW time), Monday to Friday. Working outside these hours and days is possible and can be requested when needed (subject to an additional fee).
Our staff are all provided with modern, high-tech computers, headsets, and other hardware/software they would need. The computers are all sourced from genuine manufacturers and regularly checked and monitored.
We really focus on data and information security. The computers that the VAs are provided are all equipped with state-of-the-art antivirus software, high security measures, and all software is licensed and sourced from the original providers.
The computers are also provided with special software that prevents the extraction or sharing of data beyond what you authorise, ensuring your data is always safe and secure.
Simply put, we probably are one of the very few VA providers in Australia where we focus 100% on finance and mortgage brokers.
While our staff can cater for many other industries, we prefer to keep the focus on this industry, which means our staff are regularly trained on new platforms that come to market, not to mention the incremental experience they receive from working with many brokers in Australia.
Our VAs are all working solely for us, are all literate, finance-savvy, and have a great command of English.
Our management team are former brokers in Australia with tens of accumulated years of experience dealing with clients, lenders, hence they totally understand the pain points the brokers have, and therefore we have carefully prepared processes and training to cater for the broker's needs and requirements.
Please enter your details below including a brief description of how we can assist you, and one of our team members will be in touch with you shortly.
T: 02 9195 3199
M: 0414 144 888
info@brokersupport.au
